Clean & Service – 

What is a clean and service?

• A standard clean and service includes a complete breakdown of the entire reel.
• Grease is applied to drags and gears.
• Mineral oil is applied to bearings and other important parts.

How often should reels be serviced?

• Saltwater reels are recommended to be cleaned and serviced 1-2 times a year.
• Freshwater reels are recommended to be cleaned and serviced 1 time a year.
• Commercial or sportfishing operations are recommended to have reels serviced on a regular basis.

Will parts be replaced?

• Generally, a clean and service does not require parts to be replaced.
• Occasionally parts (drags, bearings, gears, etc) get worn out and need to be replaced.
• Customers will be contacted if parts need to be replaced.

How long will a clean and service take?

• Current turnaround times are posted in the link at the bottom of the page.
• Shipment of parts, if needed, may require extra time.
• Shipping to and from Reel Movement is not included in current turnaround times.
• Bulk orders of 12 reels or more will require more time for completion.
• Please refer to the bulk order turnaround times.

Repairs – 

What is a repair?

• Reels can be repaired without performing an entire clean and service.
• Per customer request, a repair alone will get the reel back in working order.
• If the reel does not need a clean and service then a repair is a good option.
• New parts are often necessary when repairing a reel.
• Sometimes, a repair is a quick and simple process that can be completed quickly; in that case, the reel could be completed sooner than the current turnaround time.

Can fishing rods be repaired?

• Fishing rods can be repaired.
• Rod tip tops, reel seats, and rod handles can be repaired.
• A rod broken in two pieces can not be fixed.
• Almost all forms of rod repair require new components.
• This is a chance to customize your tackle; different materials, colors, and styles can all be fitted into your rod repair.

Express Services – 

What is an express service?

• Express services have a turnaround time of 48 hours.
• If you are on a time crunch and need your tackle by a certain date (your annual fishing trip is coming up), this a good option.
• Be sure to note on your order the date you need your tackle and we will do our best to accommodate that request.
• If a repair is needed on top of an express service, please try to contact us as soon as possible so we can get a jump start on ordering parts.

How & Where –

How and where do I send my tackle?

• Please send your tackle to – 70 Valerie Cir, Sparks, NV 89436
• Be sure to pack your rods and reels well to avoid damage in shipping.
• Please include the following information – Your name, phone number, return address, make and models of all tackle, and what the problem seems to be.

What about payment?

• We will contact you to receive payment when your order is completed.
• We require payment before your order can be shipped out – we accept all major credit cards, PayPal, Venmo and checks.

How do I get my tackle back?

• When we contact you about payment, we will also confirm your return shipping address.
• We offer free return shipping on most orders.
• After payment is received, most orders ship out within 24 hours.